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Shipping Information

SAME DAY SHIPPING: All orders received before 12:00 p.m. CST are processed and ship on the same day as long as the item(s) are in stock; orders received after 12:00 p.m. CST will be processed and shipped on the following business day as long as the item(s) are in stock. Online orders take priority over phone and mail orders and therefor ship with a priority level of Burning-Red-Hot.

**All in-stock orders placed by 12:00 p.m. CST will ship on the same day**
**Shippments are Monday through Friday only**

UPS GROUND DELIVERY: Delivery time will depend on the your location from Austin, Texas. The counting of delivery days begins on the "first business day" after a package is placed into service and not on the day the order is placed. Saturday and Sunday are not count as business days and/or delivery days.

SHIPPING COST: Shipping cost is calculated automatically during the checkout and prior to the completion of your order. Actual shipping cost is based on the following:

• The destination of your order
• The shipping option you selected
• The total weight of your order

During the checkout process you will be asked to provide your ship to address, then you will be prompted to select a shipping method; when these are submitted you will be shown all the shipping options available for your location and their actual cost.

STANDARD SHIPPING OPTIONS: In order to provide you with the most reliable and economical shipping service possible Doc Fizzix Products offers both UPS Ground and USPS Priority Mail as our standard shipping options.

UPS Ground is an On-Time delivery service that provides you with a tracking number so you can watch the progress of your package every step along of it's journey from our location to your door step. If you need the assurance of on-time delivery and/or trackability then UPS Ground is your best option.

USPS Priority Mail is by far the most economical and best shipping options that money can buy. Most packages shipped by USPS Priority mail will be delivered within 2-3 days but some destinations can take longer. USPS Priority comes with delivery conformation but does not offer the same trackability and/or On-Time deliver service as UPS Ground.

EXPRESS SHIPPING OPTIONS: For those who need their order as soon as possible, Doc Fizzix Products offer both UPS and USPS Express delivery so that you can have your order on time and by the date you need it. Rates are higher than ground service but guarantee that your package will be delivered on time.

UPS Express shipments are guaranteed to be delivered on-time and by the date needed. We offer the following UPS Express shipping option:
UPS Logo
• UPS 3 Day Select
• UPS 2nd Day Air
• UPS Next Day Air
• UPS Next Day Air Saver

USPS Express is the most economically priced express service available with delivery to most location within one day. Post office shipments include Saturday delivery at no extra fee for those who have to have their order before the following Monday.

DELIVERY and SHIPPING SCHEDULE: Shipments are Monday through Friday only. UPS deliveries are Monday - Friday except holidays. USPS deliveries are Monday - Saturday except holidays. Both UPS and USPS observes the following holidays and there will be no deliveries until the next official business day:

• New Year's Day - January 1.
• Memorial Day.
• Independence Day - July 4.
• Labor Day.
• Thanksgiving Day.
• Day after Thanksgiving.
• Christmas Day - December 25.
• New Year's Eve - December 31.

INTERNATIONAL SHIPPING OPTIONS: All international orders are shipped by USPS (United States Postal Service). Any duties and taxes are the responsibility of the receiver and will be collected at the time of delivery if required. Most international packages shipped by USPS do not require duties and taxes but individual rules and regulations can very depending on the country. International order can take from 1-2 weeks for delivery.

THIRD-PARTY ACCOUNTS NUMBERS: Packages are shipped using Doc Fizzix's shipper number only unless you have a pre-established account with Doc Fizzix Products in which case we can use the receivers account number.

SHIPPING GUARANTEE & LIABILITY: Shipping dates are approximate. All UPS shipments are guaranteed through UPS only and in accordance with their terms and conditions. Doc Fizzix does not guarantee the time of delivery for any package. If conditions arise which prevent compliance of delivery schedules, Doc Fizzix shall not be liable for any damage or penalty for delay in delivery or the failure to give notice of the delay, and such delay shall not constitute grounds for cancellation. Without limiting the generality of the foregoing, Doc Fizzix shall not be liable for delay by reason of inability, due to causes beyond its reasonable control, to obtain the necessary labor, materials, or manufacturing facilities, or for delay due to the elements, acts of God, acts of the Purchaser, acts of nonperformance of suppliers, acts of civil or military authorities, priorities, fires, floods, epidemics, quarantine restrictions, war, riot, strikes, differences with workmen, accidents due to machinery, delays in transportation, or any other causes beyond the control of Doc Fizzix whether or not similar to the foregoing. In such event, delivery dates shall be deemed extended for a period equal to such delay. International customers are responsible for any duties and taxes applied to an order by the host country and these charges must be paid by the customer at the time of the delivery.

CONTACT DOC FIZZIX PRODUCTS: If you have any questions about our order and/or shipping policies, please do not hesitate to contact us. We will do everything we can to answer your questions and to clarify our policies.

Doc Fizzix Products

P.O. Box 5507 | Round Rock | TX 78683
Telephone: 512.218.0454
FAX: 512.366.9060

Monday - Friday ( except holidays )
10:00 AM - 5:00 PM U.S. Central Standard Time

Contact us by email: 

Phone Hours: Mon. - Fri. 10:00 a.m. - 5:00 p.m. (CST) - 866-362-3499 (US only) or 512-218-0454
Doc Fizzix Products, P.O. Box 5507, Round Rock TX 78683, U.S.A.