MOUSETRAP POWERED CARS

Contact Us

Use the links below to learn more about our order policies, shipping policies, and return policies. If you have any questions about any of our policies please do not hesitate to contact us. We will do everything we can to answer your questions and to clarify our policies.

Customer support information:

Talk to a real human

We believe that good customer service is the most important part to any successful business and we are here because of you. Be assured that we do not use AI bots, we do not use any over the seas answering services, nor do we use any automated phone tree services. When you call Doc Fizzix Product you will talk with a real person from Doc Fizzix Products who knows our products and is ready and excited to help you.

Be assured that your email is not going into the email abyss, we answer all emails in record time. We monitor and answer all emails all hours of the day even those emails received outside of normal business hours. Email is always the best way to reach us especially when you need to reach us outside of normal office hours.

email:

Doc Fizzix Products

P.O. Box 34 | Spicewood | TX 78669

Toll-Free (U.S. only): 866.362.3499

Secondary Line: 512.218.0454

Monday - Friday ( except holidays )
10:00 AM - 5:00 PM U.S. Central Standard Time

email:

Doc Fizzix Holiday Schedule

Doc Fizzix observes the following holidays as non-business days:

New Year's Eve - December 31
New Year's Day - January 1
Memorial Day
Independence Day - July 4
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day - December 25

Tracking Number Request

All orders can be tracked in real-time through the United Parcel Service (UPS) website at www.ups.com and/or through the U.S. Post Office website www.usps.com depending on the shipping method you selected.

Once your item has shipped you will receive an email from UPS or USPS that contains your tracking information. Emails can take between 2-12 hours to receive depending on the UPS/USPS system.

If you do not get your tracking number and/or if you would like us to send your tracking number again please click on the email link below and send us a request. (If possible, please include your order number)

Tracking Number Request: