MOUSETRAP POWERED CARS
Return and Exchange Policies
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Use the links below to learn more about our order policies and shipping policies. If you have any questions about any of our policies please do not hesitate to contact us. We will do everything we can to answer your questions and to clarify our policies.
Customer support information:
Contact Doc Fizzix
Should you have any questions about our return and/or exchange policies please do not hesitate to contact us. We will do everything we can to answer your questions and to clarify our policies.
Monday - Friday ( except holidays )
10:00 AM - 5:00 PM U.S. Central Standard Time
Terms of Sale
All sales are considered complete and final 10 business days from date of your order. If something is missing and/or damaged from your order you must notify us within 10 business days from the date of your order. There are no refunds and/or returns on any products after 10 business days from the date of your order. It is important that you inspect your order carefully as soon as you receive it to make sure it is complete and there is no damage. Shipping is NONREFUNDABLE. Return and exchange policies can change from time-to-time please read all of our Returns & Exchange Policies for the most current information regarding returns and refunds.
Order Changes and Cancellations
Orders are processed in real-time. If you need to change and/or cancel your order then you must contact Doc Fizzix Products directly before your package has left our facility. If your order has already shipped and left our facility then we will not be able to change and/or cancel your order but you can return the order according our Returns & Exchange Policies. Orders that are refused delivery will be charged a 30% restocking fee along with an added shipping charge for the delivery back to our warehouse.
Return Item(s)
Once you receive your order, you have 10 business days from the date of your order to return it for a prompt refund (issued in the same method of payment as the original payment). The item(s) must not be opened and in their original condition. You must contact us by either phone or email in order to get an RMA number (Return Merchandise Authorization). You will also be given shipping instructions as to where the return is to be sent. Shipping is NONREFUNDABLE. We recommend that you return items via an insured and trackable mail service.
Satisfaction Guarantee & Liability
At Doc Fizzix Products we want you to be completely satisfied with your purchase. It is entirely possible for an item to be damaged during shipping and/or missing a part. If for any reason you find there is a problem with your order please call us as soon as possible so we can rectify the situation. After 10 days from the date of the invoice, all sales are considered complete and final. Doc Fizzix Products makes every attempt to describe each items as accurately as possible; however, we do not warrant that the descriptions and/or other content on this site are accurate, complete, reliable, current and/or error-free. All items and their pricing are subject change without warning and/or notice.
Order Exchange & Replacement
If for any reason you find that an item is missing from your order and/or an item was damaged during shipping, Doc Fizzix Products will send any missing item(s) and/or a replacement item(s) as soon as possible by US Priority Mail service. If a customer wants any missing and/or replacement item(s) sooner than US Priority Mail can deliver then the customer may elect to upgrade the shipping but will have to pay any difference in the shipping charge from the US Priority Mail service. If a complete kit is damaged so severely during shipping that it cannot be salvaged then Doc Fizzix Products will send a complete replacement kit using the original shipping method by which the order was placed and/or refund the total cost of the kit; if this situation occurs, Doc Fizzix Products may request a return of the original item and/or package. If the customer no longer want an item(s) that was missing from an original order then the customer may request a credit and/or a refund for the missing item(s) only.
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We are Doc Fizzix... and we build record setting mousetrap powered cars!
