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Order Policies

PAYMENT METHODS: We currently accept all forms of payment including PayPal, MasterCard, Visa, American Express, Discover, money orders, check, and purchase orders from pre-approved companies and customers.

Visa Card   MasterCard   PayPal
ORDER PROCESSING: Within minuets from the time you place your order our highly skilled team of specialists begin the arduous task of preparing your order for its long journey from our operations facility in Austin, Texas to your workshop.

All orders received before 12:00 p.m. CST are processed and ship on the same day as long as the item(s) are in stock; orders received after 12:00 p.m. CST will be processed and shipped on the following business day as long as the item(s) are in stock. Online orders take priority over phone and mail orders and therefor ship with a priority level of Burning-Red-Hot. Because of the extreme popularity of Doc Fizzix Products, items can go out of stock without warning. If an item goes out of stock, it will ship as soon as the item is back in stock with a priority level of Super-Duper-Burning-Red-Hot.

TERMS OF SALE: All sales are considered complete and final 10 business days from date of your order. If something is missing and/or damaged from your order you must notify us within 10 business days from the date of your order. There are no refunds and/or returns on any products. Shipping is NONREFUNDABLE. Return and exchange policies can change from time-to-time please see our Returns & Exchange Policies for more current information regarding returns and refunds.

ORDER CHANGES AND CANCELLATIONS: Orders are processed in real-time. If you need to change and/or cancel your order then you must contact Doc Fizzix Products directly before your package has left our facility. If your order has already shipped then you will not be able to change and/or cancel your order but you can return the order according the Returns & Exchange Policies. Orders that are refused delivery will be charged a 30% restocking fee along with an added shipping charge for the delivery back to our warehouse.

PURCHASE ORDERS: Doc Fizzix Products accepts purchase orders from all pre-approved institutions and companies that meet a minimum order size of $100.00. Purchase orders can be faxed, emailed, and/or mailed to Doc Fizzix Products were it will be processed by our eagerly awaiting staff as soon as it is received. There is a $10.00 purchase order fee on all purchase orders; this fee will be waved if payment is made in full within 15 days from the receipt of goods. W9 is available on request.

Fax number: 1-512-366-9060

SATISFACTION GUARANTEE & LIABILITY: At Doc Fizzix Products we want you to be completely satisfied with your purchase. It is entirely possible for an item to be damaged during shipping and/or missing a part. If for any reason you find there is a problem with your order please call us as soon as possible so we can rectify the situation. After 10 days from the date of the invoice, all sales are considered complete and final. Doc Fizzix Products makes every attempt to describe each items as accurately as possible; however, we do not warrant that the descriptions and/or other content on this site are accurate, complete, reliable, current and/or error-free. All items and their pricing are subject change without warning and/or notice.

DOC FIZZIX HOLIDAY SCHEDULE: In observance of the following holidays, orders will not be processing and/or shipments until the next business day returning after the holiday.

• New Year's Eve - December 31.
• New Year's Day - January 1.
• Memorial Day.
• Independence Day - July 4.
• Labor Day.
• Thanksgiving Day.
• Day after Thanksgiving.
• Christmas Day - December 25.

CONTACT DOC FIZZIX PRODUCTS: If you have any questions about our order policies please do not hesitate to contact us. We will do everything we can to answer your questions and to clarify our policies.

Doc Fizzix Products

P.O. Box 5507 | Round Rock | TX 78683
Telephone: 512.218.0454
FAX: 512.366.9060

Monday - Friday ( except holidays )
10:00 AM - 5:00 PM U.S. Central Standard Time

Contact us by email: 

Phone Hours: Mon. - Fri. 10:00 a.m. - 5:00 p.m. (CST) - 866-362-3499 (US only) or 512-218-0454
Doc Fizzix Products, P.O. Box 5507, Round Rock TX 78683, U.S.A.