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Shipping Rules and Policies

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Delivery Information

All orders are shipped by United Parcel Service (UPS). UPS Ground is our default service and normal delivery time is between 2-4 days depending on your location from Austin, TX. If you need your order sooner than ground service, you can expedite the delivery by selecting any one of the following : UPS 2nd Day Air, or UPS Standard Overnight.

• Delivery time does not include the day a shipment is placed into service.
• Shipments are delivered Monday - Friday (except holidays).
• Orders received by 2:00 PM CST ship same day.
• Currently, items ordered now will ship Friday November 20, 2009.





Estimating Delivery
The "first business day" is ALWAYS the first day AFTER a package is placed into service. The counting of days in service always begins the first day AFTER a package is placed into service and not the day a package is shipped. Saturday and Sunday are NOT counted as business days.



UPS Holiday Schedule
UPS observes the following holidays and there will be no deliverys until th next official business day:

• New Year's Eve - December 31.
• New Year's Day - January 1.
• Memorial Day.
• Independence Day - July 4.
• Labor Day.
• Thanksgiving Day.
• Day after Thanksgiving.
• Christmas Day - December 25.



Order Processing
All orders received before 2:00 P.M. CST Monday - Friday (except holidays) are guaranteed to ship the same business day as long as the items are in stock and as long as there are no processing problems. All orders received after 2:00 P.M. will be shipped the following business day. Online and phone orders will be shipped according to the actual time and date that the order is receive by our shipping department and NOT the actual time that the order was placed. Doc Fizzix is NOT responsible for any delays in shipping caused by a computer or network outages. Items can go out of stock without warning. In the event of a holiday, please call for our special holiday shipping schedules.



Shipping Guarantee & Liability
Shipping dates are approximate. All shipments are guaranteed through UPS only and in accordance with their terms and conditions. Doc Fizzix does not guarantee the time of delivery for any package. If conditions arise which prevent compliance of delivery schedules, Doc Fizzix shall not be liable for any damage or penalty for delay in delivery or the failure to give notice of the delay, and such delay shall not constitute grounds for cancellation. Without limiting the generality of the foregoing, Doc Fizzix shall not be liable for delay by reason of inability, due to causes beyond its reasonable control, to obtain the necessary labor, materials, or manufacturing facilities, or for delay due to the elements, acts of God, acts of the Purchaser, acts of nonperformance of suppliers, acts of civil or military authorities, priorities, fires, floods, epidemics, quarantine restrictions, war, riot, strikes, differences with workmen, accidents due to machinery, delays in transportation, or any other causes beyond the control of Doc Fizzix whether or not similar to the foregoing. In such event, delivery dates shall be deemed extended for a period equal to such delay. International customers are responsible for any duties and taxes applied to an order by the host country and these charges must be paid by the customer at the time of the delivery.