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Returns and Exchange Procedures

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Terms of Sale
All sales are considered final after 15 days from the date of the invoice. Shipping is NONREFUNDABLE. Once an item is opened all sales are final. There is no refund or returns on printed materials or download items. All returns are subject to a 15% restocking fee. Please see order policies for more information. Orders that are refused delivery on the receivers end will be charged a 25% restocking fee and the original shipping charge for the delivery.



Satisfaction Guarantee
We want you to be 100% completely satisfied with your order, if there is a problem with any of our products please call us right away so we can rectify the situation. You must call us within the first 15 days from the date of the sale or all sales are considered final. If an order is damaged, incomplete, or incorrect Doc Fizzix will perform one of the following at the customers’ request:

1. Give a full refund once the item(s) are returned back to Doc Fizzix. Original shipping and handling charges are not refundable. The customer is responsible for any and all shipping charges, insurance, and duties, taxes, or tariffs on all return shipments, including defective products. If the item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed to be defective or retuned in original condition.
   
   
2. Give a credit for the amount of the missing item(s). Note, if an item is missing from a kit the customer cannot be credited for the total amount of the kit only the item missing
   
   
3. Ship a replacement item by US Priority Mail service. Replacement item are ship by US Priority Mail only, if a customer needs a replacement item sooner than US Priority Mail, the customer will have to pay the difference in any upgraded shipping service charges.
   

Return & Exchange Procedures and Steps

STEP #1: Call Doc Fizzix at (512-218-0454) to tell us what is wrong with your order.

STEP #2: Select remedy options listed above. If you select option #1 you will need a return authorization number (RMA#). The RMA# must appear on package for return to be accepted.

Returned items must be send to:

Doc Fizzix Products
1500 Laurel Oak Loop
Round Rock, TX 78664
U.S.A.

We will do our best to process all returns as quick as possible, please allow 10-15 days for a refund to be issued. Doc Fizzix will not refund any shipping cost occurred in retuning an item. Failure to follow these steps will result in no refund at all!