Doc Fizzix Products

March 12, 2010

Order policies and information

PAYMENT METHODS: We currently accept MasterCard, Visa, money orders, check, and purchase orders from pre-approved companies and customers. American Express, Discover, and Pay-Pal can be used with download orders only.

ORDER PROCESSING: Within minuets from the time you place your order our highly skilled team of specialist begin the arduous task of preparing your order for its long journey from our operations facility in Austin, Texas to your workshop.

All orders received before 2:00 p.m. CST are processed and ship on the same day as long as the item(s) are instock; orders received after 2:00 p.m. CST will be processed and shipped on the following business day as long as the item(s) are instock. Online orders take priority over phone and mail orders and therefor ship with a priority level of Burning-Red-Hot. Because of the extreme popularity of Doc Fizzix Products, items can go out of stock without warning. If an item goes out of stock, it will ship as soon as the item is back in stock with a priority level of Super-Duper-Burning-Red-Hot.

PURCHASE ORDERS: Doc Fizzix Products accepts purchase orders from all pre-approved organizations that meet the following terms: must have a $100.00 minimum order size, must include a $10.00 purchase order fee, and must pay in full within 30 days from the date of the invoice. Doc Fizzix requires a hard copy of all purchase orders. Purchase orders can be mailed, emailed, and/or faxed directly to Doc Fizzix Products.

Fax number: 1-512-366-9060

TERMS OF SALE: All sales are considered complete and final after 10 days from date of the invoice. Shipping is NONREFUNDABLE and once an item is opened all sales are considered final. There are no refunds and/or returns on printed materials and/or download items. Please see Returns & Exchange Policies for more information on returns and refunds.

ORDER CHANGES AND CANCELLATIONS: Orders are processed in real-time. If you need to change and/or cancel your order then this must be done before your package has left our facility. If your order has already shipped then you will not be able to change and/or cancel your order but you can return the order according the Returns & Exchange Policies. Orders that are refused delivery by the receiver will be charged a 25% restocking fee along with the original shipping charge for the order/delivery.

DOC FIZZIX HOLIDAY SCHEDULE: In observance of the following holidays, there will be no order processing and/or shipments until the next official business day.

• New Year's Eve - December 31.
• New Year's Day - January 1.
• Memorial Day.
• Independence Day - July 4.
• Labor Day.
• Thanksgiving Day.
• Day after Thanksgiving.
• Christmas Day - December 25.

SATISFACTION GUARANTEE & LIABILITY: At Doc Fizzix Products, we want you to be completely satisfied with your purchase. It is entirely possible for an item to be damaged during shipping and/or missing a part. If for any reason you find there is a problem with your order please call us as soon as possible so we can rectify the situation. After 10 days from the date of the invoice, all sales are considered complete and final. Doc Fizzix Products makes every attempt to describe each items as accurately as possible; however, we do not warrant that the descriptions and/or other content on this site are accurate, complete, reliable, current and/or error-free. All items and their pricing are subject change without warning and/or notice.

CONTACT DOC FIZZIX PRODUCTS: If you have any questions about our order and/or shipping policies, please do not hesitate to contact us. We will do everything we can to answer your questions and to clarify our policies.

Monday - Friday ( except holidays )
9:00 AM - 5:00 PM U.S. Central Standard Time
Phone: 1-512-218-0454

Toll Free Order Line: 1-866-362-3499 (US only)

Doc Fizzix Products
P.O. Box 5507
Round Rock, TX 78683
U.S.A.

Contact us by email

Phone Hours: Mon - Fri 10:00am - 5:00pm (CST) - 866-362-3499 (US only) or 512-218-0454
Doc Fizzix Products, P.O. Box 5507, Round Rock TX 78683, U.S.A.